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Warranty Policy

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Every effort is made by Continental Tyre PJ Malaysia Sdn Bhd (“CTPM”) to ensure the highest possible standards of both material and workmanship. Subject to the terms and conditions set out herein, CTPM hereby warrants that the tyres supplied to its Customer (references to “Customer” under this policy refers to purchasers of CTPM tyres) are warranted against failure to complete their recommended life span as a result of any inherent deficiency relating to materials or workmanship.


1. PRODUCT COVERED & TERRITORY


1.1 CTPM Passenger Light Truck Tyres (“PLT”) , used in normal service and in accordance with the maintenance recommendations and safety warnings of CTPM, are covered by a warranty against inherent defects in workmanship and materials subject to the conditions set out below.


1.2 The tyres covered by this warranty policy must be tyres purchased from an authorized local CTPM distributor in Philippines, and the tyres must have been used in normal service for the majority of time in Philippines.


2. CONDITIONS OF WARRANTY


2.1 The warranty shall not cover tyre failure and/or damage to the tyre arising out of circumstances beyond CTPM’s control which include but are not limited to the following:


2.1.2 Tyre failure due to incorrect mounting or usage, mechanical irregularity or wheel misalignment resulting in irregular wear or rapid wear;


2.1.3 Tyre damage due to sidewall impacts or running over road hazards;


2.1.4 Loading the vehicle beyond the recommended capacity shown in the vehicle tyre placard;


2.1.5 Off-road use of the tyre;


2.1.6 Under inflation or over inflation of the tyre, against the recommended inflation pressure specified by CTPM;


2.1.7 Minor irregularities not affecting the quality, performance, or function of the tyre;


2.1.8 Force majeure incidents such as natural disasters and/or any act of God, including but not limited to incidents such as acid rain, hail, tsunami, explosions and/or fire;


2.1.9 Modifications to tyres outside of CTPM’s recommendations;


2.1.10 Tyres fitted to or used with incompatible or improper valves, rim & wheel;


2.1.11 Improper tyres storage conditions; and


2.1.12 Other external causes such as accidents, collisions, or other actions or events beyond CTPM’s control.


For the avoidance of doubt, normal wear and tear of the tyre does not constitute an inherent deficiency in the materials or workmanship of the tyre.


3. DURATION OF WARRANTY


3.1 For Philippines, there will be a warranty of 5 years from the date of installation by a customer provided that the date of purchase is within 5 years of the manufacturing date (“Philippines Warranties”) 


3.2 The manufacturing date is indicated on the side wall of the tyre as follows:  

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3.3 The Philippines Warranties applies to purchases made in Philippines only. Proof of purchase is required. 


4. PRORATED PRODUCT ADJUSTMENT UNDER THE WARRANTY


4.1 Any Adjustment made under this warranty policy will only be considered upon inspection of the tyre by an accredited representative of CTPM or authorized local CTPM distributor and such determinations made will be binding. Adjustments made will be pro-rated subject to the unused remaining tyre tread depth (“RTD”). 


4.2 For the avoidance of doubt, this warranty shall not cover or include any duty or taxes incurred by the Customer in relation to the tyre or any incidental charges such as loss of use of vehicle, loss of time, tyre handling cost (mounting/balancing/alignment), expenses for fuel, telephone, travel, lodging, or damage to personal property, or any form of commercial or other loss of revenue.  


5. GENERAL QUALIFICATION


5.1 Otherwise than as expressly provided herein, CTPM does not make any other representation or warranty or guarantee any other aspect of the tyres. No claims will be entertained in relation of such any other loss or damage, howsoever arising, whether direct, indirect, immediate, special or consequential.  


Issued by: Customer Service Department, Continental Tyre PJ Malaysia Sdn Bhd  

Effective date: 01 January 2018 

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